Faster and easier access to your doctor through askmyGP
IMPORTANT NOTICE FOR PATIENTS: For Surgery Specific Coronavirus information PLEASE CLICK HERE
We are delighted to have launched a new service called ‘askmyGP’ – a fast and easy way to contact your GP.
Wherever you are, you can request help from a clinician via your computer, tablet or smart phone. You will have the option to request email advice, telephone help or a face-to-face appointment.
‘askmyGP’ also enables you to see when your usual GP is working so you can request help from specific individuals. We respond in working hours between 8am and 5pm Monday to Friday.
To use askmyGP, click on the logo on the right. If you have not already done so, you will need to register to use it and the system will guide you through a simple set-up process. If you require more assistance in setting up an askmyGP account, visit the help page About askmyGP.
The best thing is for you to create your own request on Ask My GP, this way the clinician can see what your problem is in your own words and there is plenty of space to explain what your problem is. However, if you do not use a smartphone or computer, you can still call the practice and the receptionist will create a request for you on Ask My GP. Our receptionists can’t book appointments directly with GPs. All requests for help flow through the Ask My GP system whether created by the patient or a receptionist. This is so that clinicians can ensure that patients with the most urgent clinical needs can be prioritised and it also ensures that those with problems better dealt with by one of the wider team members can be more appropriately directed there within our system (for example for musculoskeletal problems to the in house physiotherapist or diabetic care to one of our specialist nurses, or HRT to our specialist sexual health nurse). This way the GPs can focus on the more complex cases. Please be assured that the important decisions about your care are being made by clinicians which we believe is the safest way to work.
Appointments with other health professionals
There are different ways of making an appointment to see a nurse or heathcare assistant either by phone or online. A full list of the clinics and how to make an appointment can be seen by clicking here.
Other online services offering healthcare
You can now access a range of different healthcare services online. We’ve put together a list of useful ones that will help you with a number of tasks such as accessing your medical records, ordering a repeat prescription, finding out about pharmacy services as well as general information about health and wellbeing, fitness or diet. Click here to see a full list of the online healthcare providers.