Out of hours: 111
Phone: 01934 622665
Email: Bnssg.TLSenquiries@nhs.net
3 Nithsdale Road,Weston-super-Mare BS23 4JP

November 2025

  • ⏱ Average answered call wait time: 51s
  • ✅ Calls answered: 4,801 (96.5%)
  • ❌ Calls missed: 173 (3.5%)
  • ⏳ Average abandoned call wait time: 30s
  • 👍 Number of successful callbacks: 10

October 2025

  • ⏱ Average answered call wait time: 1m 18s
  • ✅ Calls answered: 5,452 (95.9%)
  • ❌ Calls missed: 231 (4.1%)
  • ⏳ Average abandoned call wait time: 31s
  • 👍 Number of successful callbacks: 45

September 2025

  • ⏱ Average answered call wait time: 1m 18s
  • ✅ Calls answered: 5,468 (95.6%)
  • ❌ Calls missed: 249 (4.4%)
  • ⏳ Average abandoned call wait time: 33s
  • 👍 Number of successful callbacks: 65

August 2025

  • ⏱ Average answered call wait time: 1m 43s
  • ✅ Calls answered: 4,541 (95.6%)
  • ❌ Calls missed: 207 (4.4%)
  • ⏳ Average abandoned call wait time: 33s
  • 👍 Number of successful callbacks: 54

 

 

Call statistics Feb to april 2025