We have an on site physiotherapist – This is a ‘first contact physiotherapy’ service, where they can undertake an initial assessment and treat/ refer as appropriate.
Locums
We occasionally use Locum GPs to support our capacity when our usual GPs are unavailable.
Suzie Heller – Practice Manager
Suzie joined the practice in January 2014 and is responsible for the overall management of the Practice.
Liz Cochrane - Business Manager
Liz is responsible for the Business and Finance aspects of the Practice.
Carolyn Simmonds – Compliance and Workforce Manager
Carolyn is responsible for Compliance at the Practice (eg Building, HR, Health & Safety)
Laura Joannou – Patient Experience Manager
Laura is responsible for the Reception Team and the patient experience overall (eg Compliments and Complaints)
Adam Willis - Clinical Support
Adam is an Advanced Paramedic Practitioner and works part time in a clinical leadership capacity.
The main role of the Reception Team is to manage the appointment booking system and to ensure patients are seen by the most appropriate doctor or nurse. They are also responsible for answering the telephone system in a timely fashion and assisting the patients with a plethora of requests. They meet and greet patients at the Reception desk and are able to deal with most general clerical enquiries and they assist with the maintenance of patient medical records.
Claire Fieldhouse – Administration Team Leader
The Administration Team comprises a range of functions and teams including medical secretaries, prescription clerks, read coding/scanning of documents and managing the workflow for the surgery.