You may have noticed that we have updated our website recently (and we will continue to do so over the next few weeks). We have been updating links, redesigning pages, and adding features (like the catchment area map on the ‘Contact’ page). One of our main focuses has been to try to improve the ways that you can get in touch with us.
If you hover over the ‘Contact’ button at the top of the screen, you’ll see that several options appear – you can now send us an appointment request, order your medications, update our records of your personal details, and leave us feedback. In addition to these, if you have a long term condition (Asthma, COPD, or Diabetes), then if you hover over the ‘Long Term Conditions’ button you can send a quick message to the Asthma or Diabetes Nurse if you’re not sure about something (this option isn’t meant to replace an appointment, just so that you can ask a quick question, if you feel that you need an appointment then please request one). You can also complete the Annual Asthma Review Questionnaire here and your responses will be sent through to us.
We have been developing these new ways to contact us because we know that sometimes it can be difficult to get through on the phones and it isn’t always convenient to come into the surgery and sit down and fill in numerous forms and sheets. Some of our patients request appointments and medication using the Patient Access service, and for those of you who already do this – you still can! – just click the blue ‘Patient Access’ button at the top right of your screen, or select the ‘Patient Access’ button in the ‘Useful Links’ section of the homepage and this will take you through to the Patient Access sign in page.
However, some patients have told us that the Patient Access login can be difficult and that in the past they have found that their login is no longer valid and needs to be reset which is inconvenient and irritating (for you and us!). So these new options to contact us have been developed primarily for patients who find Patient Access to be difficult or who don’t want to use it and don’t want to come into the surgery. You’ll notice that by using the new options on our website you have to fill out your personal details and give us maybe more information than you otherwise thought we might need – this is because the more information you give us, the better we will be able to process your requests and provide you with the best care possible. You may find Patient Access more convenient though – it lets us know all of your personal details automatically and if you are requesting medication and it is on your repeat list, you can just click one button to order it instead of filling it all out – and if you already use Patient Access, or you would like to sign up for Patient Access, just click on the logo below.
We hope you find these new options helpful!